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Disclaimer

All the information on this website is published in good faith and for general information purpose only. We do not make any warranties about the completeness, reliability and accuracy of this information. Any action you take upon the information on our website is strictly at your own risk. and we will not be liable for any losses and damages in connection with the use of our website.

From our website, you can visit other websites by following hyperlinks to these sites. While we strive to provide only links to useful and ethical websites, we have no control over the content and nature of these sites and the links to other websites do not imply a recommendation for all the content found on these sites.

Please be also aware that when you leave our website, other sites may have different privacy policies and terms which are beyond our control.

Privacy Policy

We have created this privacy policy to demonstrate our firm commitment to your privacy and the protection of your information.

Why did you receive a mailing from us?

Our email marketing is permission based. If you received a mailing from us, our records indicate that (a) you have expressly shared this address for the purpose of receiving information in the future ("opt-in"), or (b) you have registered or purchased or otherwise have an existing relationship with us. We respect your time and attention by controlling the frequency of our mailings.

How can you stop receiving email from us?

Each email sent contains an easy, automated way for you to cease receiving email from us, or to change your expressed interests. If you wish to do this, simply unsubscribe from our mailing or Update Profile links at the end of any email.

How we protect your privacy

We use appropriate security measures to protect against the loss, misuse and alteration of data used by our system.

Sharing and Usage

We will never share, sell, or rent individual personal information with anyone for their promotional use without your advance permission or unless ordered by a court of law. Information submitted to us is only available to employees managing this information for purposes of contacting you or sending you emails based on your request for information, and to contracted service providers for purposes of providing services relating to our communications with you.

Use of Web Beacons

When we send you emails, we may include a web beacon to allow us to determine the number of people who open our emails. When you click on a link in an email, we may record this individual response to allow us to customize our offerings to you. Web beacons collect only limited information, such as a cookie identifier, time and date of a page being viewed, and a description of the page on which the Web Beacon resides (the URL).

Web Beacons can be refused when delivered via email. If you do not wish to receive Web Beacons via email, you will need to disable HTML images or refuse HTML (select Text only) emails via your email software.

Privacy Policy Changes

This policy was created on June 2015

Return Policy

As a leading service provider of training and self defense products, Artemis Defense Institute relies on this Return and Cancellation Policy to ensure customer satisfaction with every purchase. When a customer contacts us by phone or email, our initial response is to assist getting technical support or customer service for the customer from the vendor of the product that the customer purchased. However, in some cases a product may be unsatisfactory to the customer for reasons completely beyond our control, in which case a return or a cancellation may be processed.


Artemis Defense Institute's (ADI) Product Return Policy

Our return policy for all ADI products is as follows:  ADI will, in its sole and absolute discretion, allow for the return or replacement of any product purchased using our services within 60 days from the date of purchase. For recurring billing products, returns for more than one payment may be provided if requested within the standard 60 day return period.  Customers requesting a return after 60 days will be required to work directly with the vendor for technical support or customer service. Vendors may request a return, on behalf of a customer, of any purchase up to 90 days after the date of the ADI customer's purchase.  If a customer requests a return and the return is approved by ADI, the money for the requested transaction is refunded back to the customer, in part or whole. If the return is for a recurring billing product, then the return policy allows for the most recent payment to be refunded. Multiple payment returns can be provided as long as they are within ADI's Return Policy. A return on a recurring billing product will also result in cancellation. Returns will only be credited back to the account used to make the original purchase. If the original account has been closed, the purchase is not eligible for return.  When a product is returned, the customer generally receives a full refund. Payouts from that sale are debited back out of the corresponding vendor and affiliate accounts. Due to the digital format of ADI products, when a product is returned the customer retains the product and, in many cases, the customer has received a benefit from the product prior to the return. In such cases, ADI reserves the right to issue a refund for less than the full purchase price.  Our vendors are not permitted to make any guarantee that conflicts with our return policy. If you find a product sold through ADI with any warranty that conflicts with our return policy, please bring it to our attention so that we may take corrective action.


Reasons Why a Purchase May Be Refunded

ADI has every incentive to keep customers happy by providing quality products and service. To promote customer satisfaction, ADI reserves the right to reverse a sale, including but not limited to the following:

  • If the customer provides a valid reason for requesting a return within 60 days of purchase;
  • If the vendor of the product requests a return on the customer's behalf within 90 days of purchase if our customer service team confirms there is a valid reason for the return;
  • If the customer provides a valid report that the charge was fraudulent or unauthorized;
  • In order to comply with credit card industry rules, ACH industry rules, PayPal terms of service, U.S. law, and requests from verified US judiciary or law enforcement agents; or
  • For any other reason ADI deems appropriate.


ADI Cancellation Policy

FOR RECURRING CHARGES: A customer may cancel a product with a recurring billing subscription at any time. A cancellation means that no future payments are charged to the customer's account. The cancellation of a recurring billing product does not generate a refund - it will only stop any future payments.  A 30 day written notice is necessary for us to insure that we have enough lead time to insure a proper cancellation. 

FOR SESSIONS SCHEDULED AT ARTEMIS:  

PRIVATE SESSION / GROUP CLASSES: We ask for a 24 hour cancellation prior to the start of your session.  Our staff is scheduled based on the demand and the flow of the day... thus last minute adjustments are quite difficult.  We understand that at times, life doesn't fit our schedule, so cancellations with less than 24 hours notice will be assessed on a case by case situations. The cost of the cancellation: the cost of the private session

PRIVATE GROUP SESSION OR SPECIAL EVENT: When you schedule a group training or event, the final count MUST be given to us THREE (3) days before the event.  Once we have received the guarantee, the total count will be used to further the planning of the event.  We attempt to accommodate the needs of the group should the numbers increase, however we can not guarantee the labor and food when numbers increase by more than five (5).


Refunds

Refunds may be issued. However, there will be a 10% transaction fee for all credit card payments. Classes cancelled within 24 hours of their commencement will also incur a $50 per person cancellation charge. An Artemis Credit may be issued in lieu of this fee and may be applied to any service.


  

Abuse of the Return Policy

Customers requesting serial or repeated returns may be blocked from making further purchases using the ADI services. Customers that violate the terms of use of a product may have their right of return revoked for such product. For clients that have paid and need to reschedule: please note that we offer TWO opportunities to reschedule free of charge, at the third request there will be a $25 charge.


Note to ADI Clients

This Return and Cancellation Policy is part of, and incorporated within, the ADI Client Contract. As a condition of registering with ADI and using the ADI Services, you expressly acknowledge that you have read and understand this Return and Cancellation Policy and you agree to be bound by its terms and conditions. If at any time you disagree with this Return and Cancellation Policy or any part of it, your sole remedy is to cease all use of the ADI and terminate your account. Please note, however, that any transactions which occurred prior to the date of such termination shall be governed and controlled in full by the terms of this Return and Cancellation Policy.

Terms of Use

We have taken every effort to design our Web site to be useful, informative, helpful, honest and fun. Hopefully we’ve accomplished that and would ask that you let us know if you’d like to see improvements or changes that would make it even easier for you to find the information you need and want.


All we ask is that you agree to abide by the following Terms and Conditions. Take a few minutes to look them over because by using our site you automatically agree to them. Naturally, if you don’t agree, please do not use the site. We reserve the right to make any modifications that we deem necessary at any time. Please continue to check these terms to see what those changes may be! Your continued use of the Artemis Defense Institute's Web site means that you accept those changes.

Restrictions on Use of Our Online Materials

All Online Materials on the Artemis Defense Institute site, including, without limitation, text, software, names, logos, trademarks, service marks, trade names, images, photos, illustrations, audio clips, video clips, and music are copyrighted intellectual property. All usage rights are owned and controlled by Artemis Defense Institute. You, the visitor, may download Online Materials for non-commercial, personal use only provided you 1) retain all copyright, trademark and propriety notices, 2) you make no modifications to the materials, 3) you do not use the materials in a manner that suggests an association with any of our products, services, events or brands, and 4) you do not download quantities of materials to a database, server, or personal computer for reuse for commercial purposes. You may not, however, copy, reproduce, republish, upload, post, transmit or distribute Online Materials in any way or for any other purpose unless you get our written permission first. Neither may you add, delete, distort or misrepresent any content on the Artemis Defense Institute's site. Any attempts to modify any Online Material, or to defeat or circumvent our security features is prohibited.


Submitting Your Online Material to Us

All remarks, suggestions, ideas, graphics, comments, or other information that you send to Artemis Defense Institute through our site (other than information we promise to protect under our privacy policy becomes and remains our property, even if this agreement is later terminated.

That means that we don’t have to treat any such submission as confidential. You can’t sue us for using ideas you submit. If we use them, or anything like them, we don’t have to pay you or anyone else for them. We will have the exclusive ownership of all present and future rights to submissions of any kind. We can use them for any purpose we deem appropriate to our Artemis Defense Institute's mission, without compensating you or anyone else for them.

You acknowledge that you are responsible for any submission you make. This means that you (and not we) have full responsibility for the message, including its legality, reliability, appropriateness, originality, and copyright.


Limitation of Liability

Artemis Defense Institute WILL NOT BE LIABLE FOR ANY DAMAGES OR INJURY THAT ACCOMPANY OR RESULT FROM YOUR USE OF ANY OF ITS SITE.

THESE INCLUDE (BUT ARE NOT LIMITED TO) DAMAGES OR INJURY CAUSED BY ANY:

  • USE OF (OR INABILITY TO USE) THE SITE
  • USE OF (OR INABILITY TO USE) ANY SITE TO WHICH YOU HYPERLINK FROM OUR SITE
  • FAILURE OF OUR SITE TO PERFORM IN THE MANNER YOU EXPECTED OR DESIRED
  • ERROR ON OUR SITE
  • OMISSION ON OUR SITE
  • INTERRUPTION OF AVAILABILITY OF OUR SITE
  • DEFECT ON OUR SITE
  • DELAY IN OPERATION OR TRANSMISSION OF OUR SITE
  • COMPUTER VIRUS OR LINE FAILURE

PLEASE NOTE THAT WE ARE NOT LIABLE FOR ANY DAMAGES, INCLUDING:

  • DAMAGES INTENDED TO COMPENSATE SOMEONE DIRECTLY FOR A LOSS OR INJURY
  • DAMAGES REASONABLY EXPECTED TO RESULT FROM A LOSS OR INJURY (KNOWN IN LEGAL TERMS AS "CONSEQUENTIAL DAMAGES.")
  • OTHER MISCELLANEOUS DAMAGES AND EXPENSES RESULTING DIRECTLY FROM A LOSS OR INJURY (KNOWN IN LEGAL TERMS AS "INCIDENTIAL DAMAGES.")
  • WE ARE NOT LIABLE EVEN IF WE’VE BEEN NEGLIGENT OR IF OUR AUTHORIZED REPRESENTATIVE HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES OR BOTH.

EXCEPTION: CERTAIN STATE LAWS MAY NOT ALLOW US TO LIMIT OR EXCLUDE LIABILITY FOR THESE "INCIDENTAL" OR "CONSEQUENTIAL" DAMAGES. IF YOU LIVE IN ONE OF THOSE STATES, THE ABOVE LIMITATION OBVIOUSLY WOULD NOT APPLY WHICH WOULD MEAN THAT YOU MIGHT HAVE THE RIGHT TO RECOVER THESE TYPES OF DAMAGES.

HOWEVER, IN ANY EVENT, OUR LIABILITY TO YOU FOR ALL LOSSES, DAMAGES, INJURIES, AND CLAIMS OF ANY AND EVERY KIND (WHETHER THE DAMAGES ARE CLAIMED UNDER THE TERMS OF A CONTRACT, OR CLAIMED TO BE CAUSED BY NEGLIGENCE OR OTHER WRONGFUL CONDUCT, OR THEY’RE CLAIMED UNDER ANY OTHER LEGAL THEORY) WILL NOT BE GREATER THAN THE AMOUNT YOU PAID IF ANYTHING TO ACCESS OUR SITE.


Links to Other Site

We sometimes provide referrals to and links to other World Wide Web sites from our site. Such a link should not be seen as an endorsement, approval or agreement with any information or resources offered at sites you can access through our site. If in doubt, always check the Uniform Resource Locator (URL) address provided in your WWW browser to see if you are still in an Artemis Defense Institute's page or have moved to another site. Artemis Defense Institute is not responsible for the content or practices of third party sites that may be linked to our site. When Artemis Defense Institute provides links or references to other Web sites, no inference or assumption should be made and no representation should be inferred that Artemis Defense Institute is connected with, operates or controls these Web sites. Any approved link must not represent in any way, either explicitly or by implication, that you have received the endorsement, sponsorship or support of any Artemis Defense Institute site or endorsement, sponsorship or support of Artemis Defense Institute, including its respective employees, agents or directors.


Termination of This Agreement

This agreement is effective until terminated by either party. You may terminate this agreement at any time, by destroying all materials obtained from Artemis Defense Institute´s website, along with all related documentation and all copies and installations. Artemis Defense Instiute may terminate this agreement at any time and without notice to you, if, in its sole judgment, you breach any term or condition of this agreement. Upon termination, you must destroy all materials. In addition, by providing material on our Web site, we do not in any way promise that the materials will remain available to you. And Artemis Defense Institute is entitled to terminate all or any part of any of its Web site without notice to you.

Artemis Defense Institute may modify these Terms of Use, and the agreement they create, at any time, simply by updating this posting and without notice to you. This is the ENTIRE agreement regarding all the matters that have been discussed.



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